Returns & RMA Management
SHOPLAB Returns
Transform returns from a cost center to a retention opportunity with self-service returns and intelligent processing.
Features
Self-Service Portal
Branded returns portal where customers can initiate returns without support contact.
Policy Rules Engine
Configure return windows, conditions, and exceptions by product or category.
Exchange Incentives
Offer bonus credit for exchanges instead of refunds to retain revenue.
Label Generation
Generate return shipping labels from integrated carriers.
Return Tracking
Real-time tracking for customers from initiation to refund.
Warehouse Workflows
Inspection, restocking, and disposition workflows for operations.
Fraud Detection
Identify serial returners and wardrobing patterns.
Returns Analytics
Track return rates by SKU, reason analysis, and operational metrics.
Why Returns?
- Reduce support tickets by 50%
- Convert returns to exchanges
- Lower operational costs
- Improve customer experience
- Gain product insights
Use Cases
Fashion E-commerce
Handle high return rates with size/fit-based policies.
Electronics
Manage warranty returns and repair workflows.
International
Configure country-specific return policies and carriers.
Why choose SHOPLAB Returns?
Compare with Loop Returns, AfterShip Returns, Happy Returns
Integrations
Frequently Asked Questions
Can customers initiate returns themselves?
Can I encourage exchanges instead of refunds?
Which carriers are supported for return shipping?
Can I set different return policies per product?
Ready to get started with Returns?
See how SHOPLAB Returns can transform your e-commerce operations.