Returns & RMA Management

SHOPLAB Returns

Transform returns from a cost center to a retention opportunity with self-service returns and intelligent processing.

50%
reduction in return processing time
30%
of returns converted to exchanges
95%
customer satisfaction with returns

Features

Self-Service Portal

Branded returns portal where customers can initiate returns without support contact.

Policy Rules Engine

Configure return windows, conditions, and exceptions by product or category.

Exchange Incentives

Offer bonus credit for exchanges instead of refunds to retain revenue.

Label Generation

Generate return shipping labels from integrated carriers.

Return Tracking

Real-time tracking for customers from initiation to refund.

Warehouse Workflows

Inspection, restocking, and disposition workflows for operations.

Fraud Detection

Identify serial returners and wardrobing patterns.

Returns Analytics

Track return rates by SKU, reason analysis, and operational metrics.

Why Returns?

  • Reduce support tickets by 50%
  • Convert returns to exchanges
  • Lower operational costs
  • Improve customer experience
  • Gain product insights
Product Screenshot

Use Cases

Fashion E-commerce

Handle high return rates with size/fit-based policies.

Electronics

Manage warranty returns and repair workflows.

International

Configure country-specific return policies and carriers.

Why choose SHOPLAB Returns?

Compare with Loop Returns, AfterShip Returns, Happy Returns

Self-service portal — branded experience reduces support tickets
Nordic carriers — PostNord, Bring, Budbee return labels built-in
Exchange-first — incentivize exchanges over refunds
Analytics — understand return patterns by SKU, reason, and customer

Integrations

Shopify WooCommerce Magento SHOPLAB OMS PostNord DHL UPS Bring

Frequently Asked Questions

Can customers initiate returns themselves?
Yes. Branded self-service portal lets customers start returns, print labels, and track status without contacting support.
Can I encourage exchanges instead of refunds?
Yes. Offer bonus credit for exchanges, instant exchange options, and smart product suggestions.
Which carriers are supported for return shipping?
PostNord, Bring, DHL, UPS, Budbee, and more. Automatic label generation with tracking.
Can I set different return policies per product?
Yes. Configure return windows, conditions, and restocking fees per category or SKU.

Ready to get started with Returns?

See how SHOPLAB Returns can transform your e-commerce operations.