Self-Service Portal
Branded returns portal where customers can initiate returns without support contact.
Returns & RMA Management
Transform returns from a cost center to a retention opportunity with self-service returns, intelligent processing, a multi-market rules engine, and a visual flow builder for every step in between.
SHOPLAB ReturnsExample
A clear path from return to refund
Return #RET-8834
Return requested
RequestedLabel sentReceivedRefunded
- Reason
- Wrong size
- Refund
- €49.00
Bella T-Shirt, size M
FOR YOUR TEAM
Why SHOPLAB Returns
- Reduce support tickets by 50%
- Convert returns to exchanges
- Lower operational costs
- Improve customer experience
- Gain product insights
- Run every market on its own policy, carriers, and language
PRODUCT CAPABILITIES
Features
Policy Rules Engine
Configure return windows, auto-approval, blocks, and exceptions by SKU, tag, attribute, price, or order total, with overrides per market.
Visual Flow Builder
Design return and claim journeys on a canvas: conditions, approvals, notifications, and refund steps, without code.
Multi-Market
Give each market its own return policy, carriers, currency, language, and translated return reasons, all from one workspace.
Exchange Incentives
Offer bonus credit for exchanges instead of refunds to retain revenue.
Exchanges
Customers pick a replacement from your live catalog in the portal, and approved exchanges create the replacement order automatically.
Label Generation
Generate return shipping labels with tracking, with carrier options configured per market.
Return Tracking
Real-time tracking for customers from initiation to refund.
Warehouse Workflows
Inspection, restocking, and disposition workflows for operations.
Partial Approvals & Deductions
Approve returns line by line and deduct restocking fees, return shipping, or damage charges from the refund.
Claims & Warranty
Handle warranty claims alongside returns, with a separate claim window and photo evidence per item.
Fraud Detection
Identify serial returners and wardrobing patterns.
Returns Analytics
Track return rates by SKU, reason analysis, and operational metrics.
IN YOUR BUSINESS
Use cases
Fashion E-commerce
Handle high return rates with size/fit-based policies.
Electronics
Manage warranty returns and repair workflows.
International
Give each market its own return policy, carriers, currency, and translated return reasons.
WHY SHOPLAB
Why choose SHOPLAB Returns
Compare with Loop Returns, AfterShip Returns, Happy Returns
- Self-service portal — branded experience reduces support tickets
- Nordic carriers — PostNord, Bring, Budbee return labels built-in
- Exchange-first — incentivize exchanges over refunds
- Analytics — understand return patterns by SKU, reason, and customer
- Multi-market native — one workspace, many markets, each with its own policy, carriers, and language
- Visual flow builder — design return journeys and rule sets without code
YOUR EXISTING SETUP
Connect to your infrastructure
QUESTIONS & ANSWERS
Frequently asked questions
Can customers initiate returns themselves?
Yes. Branded self-service portal lets customers start returns, print labels, and track status without contacting support.
Can I encourage exchanges instead of refunds?
Yes. Offer bonus credit for exchanges, instant exchange options, and smart product suggestions.
Which carriers are supported for return shipping?
PostNord, Bring, DHL, UPS, Budbee, and more. Automatic label generation with tracking.
Can I set different return policies per product?
Yes. Configure return windows, auto-approval, and exceptions per SKU, tag, attribute, or price, and apply restocking fees or deductions when you process the refund.
Can I run different policies per country or market?
Yes. Each market carries its own carriers, currency, language, return and claim windows, translated return reasons, and rule overrides.
LET’S TALK RETURNS
Talk to us about your setup
Tell us how your team works today. We’ll show you where SHOPLAB Returns fits, what it connects to, and how to get started.